This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.

Credits-20

Learners will develop an awareness of different types of business sectors and forms as well as different business functions. Additionally, learners will be able to gain an understanding of the internal and external environments of a business, where micro and macro-economic factors have a significant influence on business activity. This will enable learners to effectively assess a business’ internal and external environments.

Credits-20

Learners will develop an awareness of employee motivation, employee relations and performance management. This will help learners to understand what is required by leaders and managers to deliver and support effective employee engagement.

Credits – 20

Learners will develop an awareness of customer service fundamentals before exploring types of customers and how a business can develop relationships with its customers. Building on an awareness of different interpersonal skills, the unit will also enable a learner to demonstrate they have the skills to work alone and in a team to provide high-quality customer experiences.

Credits – 20

The aim of this unit is to provide learners with the fundamental knowledge required to record financial transactions and produce financial statements. This will enable learners to effectively record financial transactions and produce accounting statements.

Credits – 20

The aim of this unit is to provide learners with the marketing knowledge and techniques required to effectively engage in marketing activities.

Credits – 20